**Modern Europa Furniture Return Policy: Hassle-Free Returns & Exchanges for Your Peace of Mind**
At Modern Europa Furniture, your satisfaction is our utmost priority. We are dedicated to ensuring you love your new furniture. If, for any reason, you are not entirely satisfied with your purchase, you can easily return or exchange it. Here's how:
**Simple Return Process:**
1. **Notification Within 30 Days:** Inform us within 30 days of receiving your purchase.
2. **Return in Original Packaging:** Please ensure the item is returned in its original packaging. If the item was unpacked, kindly repack it securely.
3. **Ship the Item Back:** Follow the provided instructions and ship the item back to our warehouse, using the provided return number (RMA#).
4. **Receive Your Refund:** Once we receive the returned item, we will promptly process your request and issue a refund to your credit card or PayPal account. You will receive an email confirmation once the refund is processed. Please note that depending on your card issuer's policies, it may take up to 5 business days for the credit to appear.
- **Returns Within 30 Days:** We accept all returns and exchanges within 30 days of your purchase.
- **Original Packaging Required:** For your return to be accepted, the item must be in its original packaging.
- **Refund Process:** Returned products will be inspected within 48 hours to ensure they are in like-new condition. Your refund will be processed within one day after inspection.
- **Condition of the Item:** The product must be in new condition. Damaged or assembled items cannot be accepted for return.
- **Custom & Special Orders:** Custom orders are non-refundable and non-returnable. Additional shipping fees apply for canceled special orders.
- **Color-related Returns:** Returns based on color are subject to additional shipping fees, even for orders with 'Free Delivery.' Custom orders related to color are non-refundable and non-returnable.
- **Additional Services & Shipping Fees:** Fees for additional services such as in-room delivery, assembly, and pick-ups are non-refundable, regardless of 'Free Delivery' status.
- **Final Sale Items:** Clearance, discounted, and outlet items are non-refundable.
- **Mattresses:** Mattresses cannot be refunded or returned.
- **Cancellation Policy:** Orders shipped or held in our warehouse for delayed delivery cannot be canceled. If an order has been shipped and is then canceled, refer to the return policy. Shipping charges apply for canceled orders, even with 'Free Delivery.'
In summary, we genuinely care about your satisfaction and strive to make the return or exchange process as seamless as possible. We believe in providing you with the same service we would expect ourselves. Thank you for choosing Modern Europa Furniture.