At Modern Europa Furniture, we recognize the significance of delivering your purchases promptly and efficiently. That's why we have implemented a high-quality shipping and delivery service to guarantee the safe arrival of your items in impeccable condition.

Our meticulous shipping and delivery process commences the moment your order is placed. Our team of skilled logistics specialists collaborates with you to schedule a delivery time that aligns with your convenience.

We provide a variety of delivery options tailored to meet your specific needs:

**Outside Drop-Off:**
Your items will be carefully placed at the curb of the ground floor, whether inside your driveway, adjacent to your front door, garage, or loading dock. Please note that this service excludes the setup or assembly of items, as well as the removal of packaging materials. This option requires a scheduled delivery.

**Inside Drop-Off:**
Your items will be delivered to the first ground-level room, such as the first dry area inside your garage or the designated room inside your apartment building (if there is an elevator). This service does not include the setup or assembly of items, and packaging materials will not be removed. Please be aware that this option is not available for walk-up locations. Delivery is scheduled and subject to Certificate of Insurance & Building Restrictions.

**Room of Choice with Full Assembly:**
Prepare the areas through which delivery personnel will pass, and ensure the floor and walls are adequately covered. With this option, we provide 'Delivery in the Room of Choice' on the ground floor, including placing the furniture, unpacking, and assembly in the room of your preference. Additionally, we offer trash removal, disposing of packaging materials in your designated bin. This comprehensive service requires a scheduled delivery and is subject to Certificate of Insurance & Building Restrictions.

At Modern Europa Furniture, we are committed to ensuring that your items arrive at your doorstep seamlessly and in flawless condition. Thank you for choosing us for your furniture needs.

**Modern Europa Furniture Return Policy: Hassle-Free Returns & Exchanges for Your Peace of Mind**

At Modern Europa Furniture, your satisfaction is our utmost priority. We are dedicated to ensuring you love your new furniture. If, for any reason, you are not entirely satisfied with your purchase, you can easily return or exchange it. Here's how:

**Simple Return Process:**

1. **Notification Within 30 Days:** Inform us within 30 days of receiving your purchase.
2. **Return in Original Packaging:** Please ensure the item is returned in its original packaging. If the item was unpacked, kindly repack it securely.
3. **Ship the Item Back:** Follow the provided instructions and ship the item back to our warehouse, using the provided return number (RMA#).
4. **Receive Your Refund:** Once we receive the returned item, we will promptly process your request and issue a refund to your credit card or PayPal account. You will receive an email confirmation once the refund is processed. Please note that depending on your card issuer's policies, it may take up to 5 business days for the credit to appear.

**Important Details:**

- **Returns Within 30 Days:** We accept all returns and exchanges within 30 days of your purchase.
- **Original Packaging Required:** For your return to be accepted, the item must be in its original packaging.
- **Refund Process:** Returned products will be inspected within 48 hours to ensure they are in like-new condition. Your refund will be processed within one day after inspection.
- **Condition of the Item:** The product must be in new condition. Damaged or assembled items cannot be accepted for return.
- **Custom & Special Orders:** Custom orders are non-refundable and non-returnable. Additional shipping fees apply for canceled special orders.
- **Color-related Returns:** Returns based on color are subject to additional shipping fees, even for orders with 'Free Delivery.' Custom orders related to color are non-refundable and non-returnable.
- **Additional Services & Shipping Fees:** Fees for additional services such as in-room delivery, assembly, and pick-ups are non-refundable, regardless of 'Free Delivery' status.
- **Final Sale Items:** Clearance, discounted, and outlet items are non-refundable.
- **Mattresses:** Mattresses cannot be refunded or returned.
- **Cancellation Policy:** Orders shipped or held in our warehouse for delayed delivery cannot be canceled. If an order has been shipped and is then canceled, refer to the return policy. Shipping charges apply for canceled orders, even with 'Free Delivery.'

In summary, we genuinely care about your satisfaction and strive to make the return or exchange process as seamless as possible. We believe in providing you with the same service we would expect ourselves. Thank you for choosing Modern Europa Furniture.